TechZone Service Center
The TechZone Service Center is the computer repair center for the Illinois State University community. No matter where the computer was purchased or what brand the computer is, we will be able to evaluate your computer.
Our walk-up counter is not only staffed by TechZone employees but also employees from ResNet and the Technology Support Center that are ready to answer your technology questions. Many problems can be fixed right at the counter!
Repair Time and Status
We work on a first-come first-served basis, so repair time depends on how many computers are awaiting evaluation. While we cannot give an expected completion date, you will be contacted with any updates during the repair or when the repair is completed.
If you would like to check the status of your computer, you can:
- E-mail us at TechZone@IllinoisState.edu. Be sure to include your ULID, your preferred contact information, and any specific questions that you might have.
- Call us at (309) 438-8334. You will be directed to a TechZone Service Center associate for assistance. If no one is available, please leave a voicemail. It will be returned as soon as an associate is available.
- Stop by the TechZone Service Center walk-up counter, located on the 1st floor of the Bone Student Center during business hours.
Pricing and Payment
We offer a variety of services many that are free while others are provided for a fee. We accept most major credit cards, debit cards, checks, and redbird dollars. Unfortunately, we cannot accept cash or bill your student account.
Free Services
- Warranty repair for TechZone's partner vendors (Apple, Dell, Lenovo, HP)
- Out-of-warranty diagnostics on all computer brands
- Spyware/Malware cleanup and removal
- Help connecting to isunet WiFi and configuring e-mail clients
- Software questions/maintenance
Paid Services
- Memory (RAM) installation - $25
- Hardware, Accessory, Peripheral, or Software Installation - $35
- Computer Operating System and Software Reinstallation (Delete all data, install OS, all drivers, OS Updates and ISU Virus protection) - $50
- Data Backup and Restore - $60
Devices
The TechZone Service Center will evaluate your Classroom Clicker, configure wireless and/or e-mail on phone devices, and repair your in-warranty Dell printer. Please note that the TechZone Service Center cannot troubleshoot or repair any other type of printer.