Welcome to campus, new Redbirds! We know you're eager to start your college experience, so we've put together this Technology QuickStart page to give you a brief overview of student technology at Illinois State.
As a student, being tech-savvy means more than being able to check your email or create a Word document. The truly tech-savvy student should also be knowledgeable about:
We think you can make it through the Technology QuickStart (and connect your computer to ResNet) in less than an hour.
Knowledgeable staff are ready to assist you with Technology QuickStart and other technology questions, just contact the Technology Support Center at (309) 438-4357 or SupportCenter@IllinoisState.edu, or stop by the ResNet Help Clinic in your area.
ResNet is the high-speed Internet service available throughout all university housing and is included as part of your residential housing fees. All residence halls also have wireless coverage in both rooms and public areas.
Residential Computer Consultants (RCCs) are ResNet staff who live in the residence halls—much like RAs—to help students with computer problems. They are capable of solving software problems, resolving Internet connectivity issues, removing viruses, diagnosing hardware issues and troubleshooting software.
The Technology Support Center provides technical support to the Illinois State community. They're open Monday - Friday, 7:30 AM - 10:00 PM and Saturday/Sunday, 10:00 AM - 6:00 PM, excluding University holidays, and can assist you with Go Illinois State, ReggieNet, University email, ULID passwords, and more.
The Technology Support Center website contains a lot of great information including a Knowledge Base with answers to common technology questions and problems.
Located on the 2nd floor of the Bone Student Center, TechZone and Student Technologies is your resource for all things computer and technology at Illinois State. They can answer your tech-related questions, whether you're looking for advice, or you just want to test drive the latest technology.
The TechZone Service Center's certified repair staff offers a wide range of technical support and repair services from their convenient walk-up counter (across from Barnes & Noble), including virus/malware removal, campus wireless connectivity issues, and email setup for mobile devices.
Right next door, the TechZone Sales Center offers students academic discounts on name-brand computers and software titles, but you'll also find a great selection of headphones, computer cases, hard drives, tablets, iPods, accessories, and much more.
TechZone & Student Technologies also provides internet services and in-room tech support for residence hall students through ResNet.
Setting up your initial ResNet connection can go much smoother with a little bit of preparation. Here are a few simple steps you can take before you arrive on campus:
Please note: Network devices such as wireless access points (WAP) are not permitted. Peer-to-peer (P2P) access is also restricted. Certain exceptions may apply (see below).
Students at Illinois State get free access to Microsoft Office 365, including the latest version of Microsoft Office. Find step-by-step instructions and available features at at.illinoisstate.edu/office365.
As part of Office 365, you are entitled to download and install the latest version of Microsoft Office on up to five devices. If you already have the latest version of Microsoft Office, you do not need to download it again.
Go to office365.illinoisstate.edu and log in with your Illinois State email address and password (use yourULID@ilstu.edu, not yourULID@illinoisstate.edu). Click the "PC & Mac" section in the middle of the screen, then the "Install" button at the bottom of the page.
We strongly recommend that you use a wired connection for your computer when connecting to ResNet for the first time.
Forget to bring an Ethernet cable? No worries! You can purchase one from TechZone for less than $10!
Wireless Internet access is available in most areas on campus like the Bone Student Center, Milner Library, Student Recreation Center, and the dining centers.
The Conditions of Access state that your computer must have up-to-date antivirus software installed. You must also have all security updates installed for your computer, including updates for Windows, Mac OS X, Java, and Adobe Flash. Free software available via links at the Technology Support Center is usually sufficient, and no other commercial products or subscriptions are necessary
Students living in the residence halls can connect game consoles to ResNet, but only wired ResNet ports can be used with game consoles (not wireless). Xbox 360/One and PlayStation 3/4 support wired connections. Connecting a Nintendo Wii or Wii U to ResNet requires a USB LAN adapter.
Illinois State maintains an interactive listing of legal media sources on the BirdTrax website. Students are encouraged to submit and rate their favorite sites.
My.IllinoisState.edu allows students to register for classes online, look up financial aid information, access student account information, and check academic progress.
ReggieNet is the Course Management System used at Illinois State University. Learning how to navigate and perform basic functions in ReggieNet will help you to succeed in your classes.
Many of your professors will utilize some aspect of ReggieNet as part of their classes. ReggieNet may be used for class announcements, online discussions, electronic submission of assignments, and online tests or quizzes.
You can access your ReggieNet course sites by logging into My.IllinoisState.edu.
The Technology Support Center's Overview of ReggieNet article has a number of helpful links for working in ReggieNet.
There is also a ReggieNet YouTube channel with a number of student-oriented video tutorials that demonstrate basic ReggieNet tasks.
The University expects all students to abide by federal and state laws including copyright laws. Downloading and uploading copyrighted material without permission is prohibited by the University as well as by federal law, and can result in University sanctions in addition to external legal actions. This includes music, videos, games, software, etc.
BitTorrent and other peer-to-peer (P2P) file sharing networks are initially blocked on ResNet and other campus wireless networks. Students who legitimately need P2P access may submit a "ResNet P2P Exception Request" at ITHelp.IllinoisState.edu so they can download or share files such as Linux distributions, game updates, etc.